+64 9 923 9420Malta MGA/B2C/451/2010
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Casinolab Casino Contact and Support Options

Reach a real person on live chat, by e-mail at [email protected] or on +64 9 923 9420, and lines stay open around the clock.

Get Help Now Licensed since 2010
Paid today
767,304 NZ$
5,057 Playing now
Malta Gaming Authority MGA/B2C/451/2010, audited by GLI and QUINEL
Average withdrawal cleared in 4 minutes, up to NZ$46,000 per transaction
256-bit SSL encryption, 16 years operating under C-11442 Malta registry
Casinolab Casino Lines

Your Bonus Is Not Showing

Pick a channel from this list and you will know which one answers soonest.

Start a Chat Now
Chat answers quickest when a bonus fails to credit or a game stalls, since a human replies in about one minute, day or night, and you can share screenshots of what you see.
Open Chat
Send the Details Over
Write to [email protected] for statements, receipts or anything needing a paper trail; replies land in roughly six hours, so include your account e-mail and the exact time of the issue.
Write to Us
Ring the Support Line
Call +64 9 923 9420 (NZST) when a withdrawal is stuck or a login fails and you want a voice on the line; expect roughly five minutes before an agent picks up.
Call Support
Local Support

Is There Help in My Own Time Zone?

You do not need to convert time zones or phone overseas to get a straight answer.

Reach Us

Local phone+64 9 923 9420
Support clockNZST
LanguagesEnglish, Norwegian, Finnish, German
E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/451/2010

Help

Gambling supportGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, The Salvation Army Oasis
When Support Leaves You Cold

Support First, Then the Malta Gaming Authority

Casinolab Casino keeps every complaint on file, so escalation builds on what was already said.

Send It in Writing
Send the details of the problem to [email protected] and support logs the case with a reference you can quote later.
Read the Written Decision
Expect a written answer that addresses each point, with the reasoning behind the decision set out plainly.
Second Look, Not a Repeat
Reply asking for a review by a manager if the answer misses the mark, and a senior staff member rechecks the case from scratch.
Regulator as Backstop
Escalate to the Malta Gaming Authority, the regulator holding Casinolab Casino licence MGA/B2C/451/2010, once the internal route is done.
Casinolab Casino Inboxes

Your Verification Upload Keeps Bouncing?

Match your issue to an inbox here and your message skips the general queue entirely.

Account Desks

General support and gameplay help[email protected]
Document checks and verification uploads[email protected]

Money Desks

Deposits, withdrawals and payment queries[email protected]

Other Desks

Complaints and formal disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnership enquiries[email protected]
Certainty About the Operator

Know Exactly Who Runs This Casino

After reading this, you will know the company, its address, its regulator and how to reach it in writing.

Company

Legal NameCasinolab Casino Ltd.
Company NumberC-11442 (Malta)
Registered AddressLevel 4, Portomaso, Birkirkara

Licence

RegulatorMalta Gaming Authority
Licence NumberMGA/B2C/451/2010

Written Contact

Support E-mail[email protected]

The Details That Cut the Wait

Line up these five details and the first reply can usually solve the problem outright.

  • Your registered email address
  • Your account username or player ID
  • Transaction reference or time of the issue
  • A screenshot of any error shown
  • The payment method you used
Stuck Right Now

Casinolab Casino Support, Put Plainly

Casinolab Casino keeps support answers short: a straight fact beats a paragraph at three in the morning.

trustWhat if the chat answer leaves me worse off?+
Ask the agent to pass the case to a supervisor before you close the window, and keep the reference number you were given. If that still leaves you unhappy, send the whole story to [email protected], and only then to the Malta Gaming Authority. Every step gets logged.
trustWhat if I need proof this site is licensed?+
Casinolab Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/451/2010, and has traded since 2010. The regulator supervises the account, the games and the payouts. Quote those details if a bank or a friend questions the site.
trustDo I need to give my password to prove who I am?+
Never send a password, and no agent will ask for one. Your registered email address plus your full name, date of birth and the last four digits of a payment card are enough to locate the account. Password trouble is fixed by a reset link to that email.
trustWhat if my problem starts at two in the morning?+
Live chat and the phone line run around the clock, seven days, on NZST, so a Sunday 3am freeze gets the same agent cover as a Tuesday lunchtime. Only the languages thin out after dark: English, Norwegian, Finnish and German are the supported four.
trustWhat if my documents sit unapproved for a whole day?+
Document checks take up to twenty-two hours from the moment the three files land: proof of identity, proof of address and confirmation of the payment method. Most clear sooner. Sending sharp, uncropped photos first time is what keeps it inside that window.
trustWhere do I ask for a copy of my data?+
Privacy requests go to [email protected], which handles both copies of your record and deletion where the licence still allows it. Identify the account with your registered email and say plainly what you want. Some records must stay for Malta Gaming Authority audit reasons.

When Gambling Stops Feeling Like Fun

Independent organisations help with gambling problems, and none of them answer to Casinolab Casino. Gambling Helpline New Zealand, Problem Gambling Foundation of New Zealand and The Salvation Army Oasis all work with New Zealand players, free of charge and in confidence.

Gambling Helpline New Zealand. Call or chat any hour of the day with a trained counsellor who listens first and never judges. The service is free, confidential and open to family members as well as players.

Problem Gambling Foundation of New Zealand. Book face-to-face or remote sessions with counsellors who specialise in gambling harm. Support also covers whanau affected by someone else's betting.

The Salvation Army Oasis. Community-based counselling and group programmes run in centres across the country. Practical help with budgeting and debt sits alongside the talking therapy.

Continue Reading
Know When Help Lands

How Long Until Someone Replies?

After reading this, you will know which channel answers fastest and when each one is staffed.

Live Chat

Chat HoursAvailable around the clock
Chat First ReplyOne minute
Time ZoneNZST

E-mail

E-mail Address[email protected]
E-mail ReplySix hours

Phone

Phone Number+64 9 923 9420
Phone Waiting TimeFive minutes

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