The Morning Your Withdrawal Waits

Wondering How to Pass Casinolab Casino KYC?

Casinolab Casino asks every player to confirm who they are because the Malta licence requires it, and the review usually takes about 22 hours.

Start My Verification

Malta Gaming Authority MGA/B2C/451/2010, audited by GLI and QUINEL

Six Things to Know

Checked Once, Then Paid Promptly

Casinolab Casino keeps the whole process plain, so you know what happens and when.

Who checks

Casinolab Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/451/2010

How long

About 22 hours

When mandatory

At the latest before the first withdrawal

Questions

[email protected]

Minimum age checked

18+

Pass in One Go

Your First Verification, Done Neatly

Most players worry a blurry photo will hold things up, and a few small habits prevent exactly that.

Flat on a Dark Table

By the time you sit down with your passport or licence, you want every edge visible, so lay it flat on a dark surface and avoid glare from a lamp or window.

Shall I Send the Full Page?

Once a recent bank statement or utility bill arrives in the post, photograph the whole page: your name, your address and the date of issue all need to read clearly.

Proof Tied to Your Name

At the point where the casino asks how you paid, send a screenshot or statement showing your name and the payment method you used, with nothing important cropped away.

Check Your Inbox Once

While the team reviews your files, keep an eye on your inbox for any follow-up, and most files clear within roughly 22 hours from the moment you send them.

What We Ask For

The Paperwork Behind a Smooth Payout

Read this right before you take the photos, so the first upload is the one that counts.

Proof of identity

ConfirmsThat you are who you say

Must showFull photo page, clear and in colour

Proof of address

ConfirmsWhere you live now

Must showYour name, address and issue date

Payment method confirmation

ConfirmsThe account you paid from

Must showYour name and the method used

Back Once, Not Again: Fixing a Returned Paper

Fit the Entire Page In. When the corners, the photo page edge or the fine print sit outside the frame, the checker has no full record to compare against your profile. Lay the whole page flat and shoot straight down Keep all four corners inside the shot

When Your File Was Saved Not Shot. An image lifted from a screen and saved as a file loses the texture and detail that prove it is a real, physical document held by you. Take a fresh photo of the original Use your camera, not a saved image

Expired Identity Paper. Once the expiry date on your passport, licence or identity card has passed, it stops proving who you are today, however clear the scan. Send the newest version you hold Reapply early if renewal is due

Show Us Where the Money Came From

Under its Malta Gaming Authority licence, MGA/B2C/451/2010, the casino must know that the money behind a player's stake is legitimate. That is a routine duty of every licensed operator, and it is never a suggestion that you have done anything wrong.

Depending on your situation, the checker may ask for one or two of the following.

Recent bank statement
Payslip or salary slip
Tax return or income summary
Sale contract or inheritance letter
Savings or investment statement

Four Moments, One Check

Knowing When Verification Begins

Casinolab Casino flags these four moments ahead of time so nothing catches you mid-withdrawal.

A Payment Out of the Ordinary

A stake or a payout far above your usual pattern prompts a closer look, and the request is for identity and source of funds paperwork.

How Old Are You?

Because the floor is 18, a new player may be asked to confirm their date of birth before anything else moves on the account.

The First Cash-Out

Licence rules mean your identity is settled at the latest before the first payout leaves, so the request often arrives with that first cash-out.

When Your Profile Says Otherwise

A different address, a maiden name or a payment card under someone else's details sends a mismatch flag, and the checker asks for a fresh copy.

Seven short answers

The Evening a Payout Pauses

By the last line you will know exactly what the check needs and why.

What if my name changed before I signed up?+

The day your name changes, the details on file no longer match your documents. Send a fresh proof of identity in the new name, and a new proof of address if you moved too. Our verification team then updates the record so payouts reach the right person.

Who licenses this casino, and what is the license number?+

Since 2010 the Malta Gaming Authority has licensed us, now under number MGA/B2C/451/2010, and its rules make the check compulsory. That licence is why a payout waits until your identity is confirmed.

What do I do if my document gets refused?+

The minute a document is refused, the reason appears with it, usually a glare, a cropped edge or a missing corner. Take a new photo in daylight with all four corners showing and send it back to [email protected]. One clean copy usually settles it.

When will you ask me for documents?+

Before the first withdrawal leaves, the request arrives at the latest. It can also land at registration or with the first deposit, so keep the papers within reach. Sending them early keeps the payout wait short.

Will I have to send the same documents again later?+

Yes, sometimes, when a document expires or your address or payment method changes. At the moment a card expires, a fresh payment method confirmation keeps the file current. Apart from those changes, the set you sent already does the job.

Can I upload my documents from my phone?+

Yes, and a phone camera in daylight often beats a desktop scanner. Once you open the account on mobile, the upload sits in the verification section. Fill the frame with the document and hold steady for a second.

Are my documents safe once I send them?+

Yes, everything you send travels over 256-bit SSL. By the time it lands, only the verification team can open it. Questions about the file go to [email protected].