Protection inside every account

At the moment you sit down: responsible gambling at Casinolab Casino

Play only from 18+, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every Casinolab Casino account.

Set your deposit limit

Malta Gaming Authority MGA/B2C/451/2010, audited by GLI and QUINEL

Quick reference

Fewer surprises, clearer ground

Useful in the first minute after signing in, before the first game opens.

Minimum age18+

LicenseMGA/B2C/451/2010, Malta Gaming Authority

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Your controls

Limits and controls inside the account

Read this when you want to know exactly what you can turn on, and where.

Set the ceiling first

This caps what can reach your casino balance from your chosen payment method, and it is worth setting before your first session rather than after a heavy one.

A figure already settled

A loss limit halts play once the money you have lost in a set window reaches your figure, so the decision is made in advance and not in the moment.

Has the clock slipped?

A gentle alert appears as your session runs on, so a long evening does not pass unnoticed. Switch it on when games tend to absorb your attention.

A short step away

A cooling-off period steps you away from the account for a short break you choose in advance, useful when you want distance without closing anything down.

Close the door for now

Self-exclusion blocks your access to the casino account for the term you select, and it suits the moment when limits no longer feel like enough.

When the limit matters

Set a limit in the account in four short steps

Follow this the first time you set a limit, or whenever you adjust one.

Signed in, profile open

Where do the controls live?

Look for the responsible gambling or safer play area, usually grouped with security and personal details.

Money in, money out, or time?

Pick the tool that matches your concern: money coming in, money going out, or the length of the sitting.

Saved and visible

Save the change and reopen the section to see the figure displayed, so you know it is active.

Fun at first, strain by now

By the time a session feels like something you owe, early notice is the cheapest defence. These signs tend to arrive quietly, and a deposit limit or a pause set inside the account is the first step rather than a last one.

Read through these and notice how many describe your own last few evenings.

Spending money set aside for rent or food
Chasing a loss with a bigger deposit
Playing longer than you planned, again
Hiding your play from family or flatmates
Borrowing to keep the account topped up
Feeling flat or short-tempered when not playing
Telling yourself you will stop after one more

How do I keep my family out of the account?

What stops a borrowed card? At registration the platform confirms you are 18 or older, and identity documents are reviewed before the first withdrawal leaves. A young person cannot slip through on a borrowed card.

Site filters for shared devices. Before play on a shared laptop, switch on blocking software that hides gambling sites and leave it running. An unblocked device in a shared room turns a family machine into a casino.

Can I call for someone else? Ask plainly how play sits with their money and their sleep, then keep the tone free of blame. Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives too, at any hour.

Is a pause the same as self-exclusion?

A weekend off the tables. A cooling-off period closes play for a stretch of hours or days, then reopens by itself. You start it from the controls in your own account. While it runs, the account stays open for withdrawals and messages.

A stop that holds for months. Self-exclusion shuts your access for a long period and cannot be lifted early. Request it through your account and play stops once it is applied. Your balance stays yours, so you can still withdraw what remains.

Set your exclusion in the account. New Zealand runs no national exclusion register, so your Casinolab Casino account is where you exclude yourself. The Gambling Helpline Aotearoa answers day and night and can point you to further support. Ask them too if you want help planning a break.

Someone to talk to

Free support across the country

Even late at night, after a session that got away from you, one call can change the week.

Gambling Helpline Aotearoa

The Gambling Helpline Aotearoa is free, confidential and answers around the clock, for players and for the people who live with them. Their advisors can also arrange ongoing support. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

The Problem Gambling Foundation offers free counselling, peer and cultural support through 18 clinics nationwide, for players and their whanau. Reach them on weekday hours by freephone or text. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is Health New Zealand's information site, made for people who gamble and for their families. It explains the signs of harm, shares practical tips and helps you find local support. safergambling.org.nz

Deciding to stop

Can I undo a self-exclusion early?

For the moment you are comparing a pause with a full exclusion and want a plain answer.

Can I remove a self-exclusion before the period I chose runs out?+

No. A self-exclusion you set stays in place for the whole period you picked, and the account stays shut to play until it ends. Choosing a shorter span at the start is the practical route.

What does a cooling-off period do to my account?+

A short pause freezes play and keeps your balance and history where they are. Once the cooling-off period you chose has passed, the account opens again and play is possible as before.

Why does the casino check my age before I play?+

Play on this site is for people of 18 and over, so the age check protects younger people from gambling at all. Identity documents are reviewed before the first withdrawal, which closes the gap on a borrowed payment method.

Can a family member call the Gambling Helpline about someone else?+

Yes. Gambling Helpline Aotearoa on 0800 654 655 answers calls from partners, parents and friends as well as from players, every hour of the day. Free text on 8006 works the same way.

Does self-excluding here block me at other casinos as well?+

No. New Zealand has no national self-exclusion register, so your exclusion is set in this casino account and holds only here. Other operators need their own exclusion, set with them directly.